How To Find the Right Words - The School of Life
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Twenty case studies explaining how to gently deliver a range of life’s most awkward messages while causing minimal harm.
Life constantly requires us to give other people some hugely awkward messages: that we don’t love them anymore; that we do love them (though we’re not meant to); that they smell a bit; that they’re fired; that we’re furious with them (though we adore them) or that their music is too loud...
Often, out of embarrassment, we just stay quiet. Occasionally we explode. And typically, we stumble about, looking for the right words – dreading that we didn’t find them and thereby causing more hurt than we should.
